Rule 15Exercising Rights & Grievance Timelines
Grievance redressal timelines
What the Rule sets out
Grievances raised by Data Principals must be acknowledged and substantively responded to within a prescribed period, with the Data Fiduciary or Consent Manager required to maintain records of grievances and their resolution for audit purposes.
What this means in practice
- Log every grievance with a timestamp and resolution note even when resolved instantly by support staff — the record-keeping duty applies regardless of how quickly you actually resolve it.
Summarised for practical use from the publicly notified DPDP Rules, 2025. Confirm exact clause text against the official Gazette notification before relying on it for compliance decisions.